Greentalent, recruiter specialized in search and selection of professionals and managers in the Energy, Engineering and Environment market, on behalf of a multinational company, leader in designing and manufacturing highly-engineered products for minerals, oil and gas, and power industries, is looking for a:

Aftermarket & Warranty Engineer

As part Aftermarket & Services department, the selected candidate will act as the reference point for aftermarket processes and customer management.  He/she will be accountable—and when applicable, responsible—for addressing functional and non-functional issues after equipment delivery, involving relevant internal and external parties as needed.

Key Responsibilities and Specific Accountabilities:

• Conduct root cause analysis reports, engaging Aftermarket Engineering and R&D as needed;
• Act as the main point of contact for both internal and external customers regarding claims, ensuring effective communication and resolution;
• Provide the necessary information to Commercial Operations to order and ship spare parts as required by warranties, and to the Field Service Manager to support site activities;
• Monitor and document claims in the relevant systems, ensuring accurate tracking and timely updates throughout the resolution process;
• Track all warranty-related costs in the appropriate systems, ensuring compliance with established procedures;
• Collaborate with Quality Control/Assurance and ensure corrective actions are implemented.

Job Knowledge/Education and Qualifications:

• Degree in Mechanical Engineering, preferably Master’s Degree or Bachelor’s degree;
• Strong experience in managing after market processes within the oil and gas industry;
• Customer management and coordination with internal functions;
• Must be familiar with field operations and technical (onsite) dynamics;
• A background in pump issue troubleshooting (including pump system interaction) is nice to have
• Competences in MS Office package.

Location: Milan or La Spezia.